Claiming a Prize — Are you a lottery winner?

Claiming a Prize

Checking your tickets

The ticket claim period is one year from the draw date printed on the ticket or, for scratch tickets, one year from the product launch date. All tickets can be checked using the self-service ticket checker or by a Loto-Québec retailer.

Confirming Prizes

A winning ticket must be confirmed by means of its verification number, failing which no prize will be payable. Therefore, in order to claim a prize, you must always present your ticket.

A ticket that is illegible, mutilated, changed, altered, improperly cut, not clearly printed, incomplete, or which is erroneously printed or otherwise defective, will be deemed invalid unless Loto-Québec ascertains, by means of the verification number, that the ticket does in fact entitle its bearer to the prize being claimed.

Where and How to Claim a Prize

Loto-Québec attaches the utmost importance to the integrity of its operations and public trust. Claim procedures support that protection.

You may claim your prize:

By mail

Loto-Québec
C.P. 7777, Stn. Centre-ville
Montréal, QC  H3C 4L4

Many winners claim their prizes by mail without problem by following these instructions:

1. Be sure to have properly filled out your ticket by indicating:

• Your first and last names 
• Address (street number and street, avenue or other indication)  
• City, Province  
• Postal code  
• Telephone number (home, work, cell)

Do not scratch anything out or make other unnecessary marks on your ticket, as these may generate additional verifications and extend the time required for claim processing.

2. Keep a photocopy of the front and back of your winning ticket.

3. Fill out a prize claim form [PDF Format PDF, 112 K - Help] available from retailers.

4. For prizes over $600, attach a photocopy of one of the following valid forms of identification: health insurance card, driver's permit or passport. The expiration date must be visible. You also need to include the duly filled out questionnaire on the claim form.

5. Mail everything, preferably by registered mail, to the address indicated above.*

*The claimant is responsible for all possible risks regarding the mailing of tickets (loss, delays, etc.) and accepts that it may cause a delay in a prize payout, if applicable.

In person

• At a retailer
  For all lottery games, prizes of $600 or less may be claimed from a retailer.
  
  It is important to verify that the retailer has the necessary cash on hand to pay your prize before validating your ticket. Once the ticket has been validated, you may claim your prize ONLY FROM THAT RETAILER or from Loto-Québec. Be sure that the retailer returns the ticket to you as well as your ticket validation coupon.
  
  
• At Loto-Québec counters (no appointment required)
  Claiming a prize for yourself?
  Anyone claiming a prize of $600 or more at the Winner's Payout Section at Loto-Québec's Montréal or Québec City offices must show one of the following valid forms of identification: health insurance card, driver's permit or passport. The expiration date must be visible.
  
  You must also fill out and sign a brief questionnaire. The questionnaire is on the claim form that is available from all Loto-Québec retailers.

  Claiming a prize for someone else?
  If you are claiming a prize for someone else, you must have with you the following documents:

  • The original ticket, duly filled out on the back; any marks or scratched out content may generate additional verifications and extend the time required for claim processing. Keep a photocopy of the ticket.
  • A photocopy of one of the following valid forms of identification of the person who signed the ticket: health insurance card, driver's permit or passport. The expiration date must be visible.

  If the prize is over $600, the questionnaire on the claim form must be filled out by the person who signed the ticket. The claim form is available from all Loto-Québec retailers.

  It should be noted that cheques will be made out to the name of the legitimate holder of the ticket and sent by mail.

  Claiming a prize for a traditionally-formed group (i.e. not with Formule groupe)?
  If you are claiming a prize for a traditionally-formed group (i.e. not with Formule groupe), you must present the following documents:

  • The original ticket, duly filled out on the back. Do not scratch anything out or make other unnecessary marks on your ticket, as this may generate additional verifications and extend the time required for claim processing; Keep a photocopy of the front and back of the winning ticket.
  • A claim form filled out by each member of the group.
  • For prize shares over $600, each member of the group must also provide a photocopy of one of the following valid forms of identification: health insurance card, driver's permit or passport. The expiration date must be visible. Each member must also fill out the questionnaire on the claim form.
  • A group purchase agreement must also be attached to the other documents.

  It should be noted that cheques will be made out to each legitimate member of the group and will be sent by mail to any of them who is not present for the claim.

  Claiming a prize for a group using Formule groupe?
  With Formule groupe, the claim process is the same as for an individual ticket, as each member of the group holds a valid ticket with the number of shares he purchased. He may, therefore, validate his ticket and claim his share of the prize at his convenience, independently of the other group members.

  Contact information and business hours of Loto-Québec points of service

  Montréal	Prize Claim Office	Customer Service Department
  Loto-Québec (head office) 500 Sherbrooke Street West Suite 2000 Montréal, QC H3A 3G6	Monday to Friday 8:00 a.m. to 4:30 p.m. (except statutory holidays)	Monday to Friday 8:00 a.m. to 4:30 p.m. (except statutory holidays) Tel.: Toll free: 1-866-611-LOTO or 1-866-611-5686
  Québec	Prize Claim Office	Customer Service Department
  955 Grande Allée Ouest Québec, QC G1S 4Y2	Monday to Friday 8:30 a.m. to 4:30 p.m. (except statutory holidays)	Monday to Friday 8:30 a.m. to 4:30 p.m. (except statutory holidays) Tel.: Toll free: 1-866-611-LOTO or 1-866-611-5686

 

Cadeau surprise

"Gift" winners can claim their prize at one of Loto-Québec’s Prize Claims Counters.

For the gift winners in categories 1 and 2:

Loto-Québec Prize Claims Counters

1. In person at Loto-Québec’s head office (Montréal), located at 500, Sherbrooke Street West, C2 level (Comptoir des cadeaux de Loto-Québec), from 8:00 a.m. to 4:30 p.m., Monday to Friday (except for holidays).
2. In person at the Québec City office, located at 955, Grande-Allée West, Québec, from 8:30 a.m. to 4:30 p.m., Monday to Friday (except for holidays).
3. Until February 26, 2012, at a participating Loto-Québec counter at an authorized supplier* located at one of the addresses below:

   CHICOUTIMI	1840 boul.Talbot, Chicoutimi, G7H 7Y2	418-698-6938
   GATINEAU	325, boul. Gréber (village Gréber), Gatineau, QC J8T 5R3	819 568-2929
   LAVAL	3679, boul. St-Martin Ouest, Laval, QC H7T 1A7	450 682-6609
   LONGUEUIL	3595, Chemin de Chambly, Longueuil, QC J4L 1L4	450 646-7512
   RIMOUSKI	150, rue Belzile, Rimouski, G5L 3E4	418 723-2039
   SHERBROOKE	525, Northrop-Frye, Sherbrooke, J1L 2Y3	819 566-0261
   TROIS-RIVIERES	2255, boul. des Récollets, Trois-Rivières, G8Z 3X6	819 693-4755

For the gift winners in categories 3 and 4:

4. The claim must be made by mail using the claim form available at your Loto-Quebec’s retailer.

* Please call the authorized supplier nearest to you to know the opening hours. The addresses listed above may change without prior notice.

For more information on claiming a prize from a "Cadeau" type of lottery, please call 1 866 611-LOTO (5686).