Claiming a Prize — Are you a lottery winner?

Claiming a Prize

Checking your tickets

The ticket claim period is one year from the draw date printed on the ticket or, for scratch tickets, one year from the product launch date. If you wish to check tickets that were issued more than one year ago, please consult the Latest results and Have Your Numbers Ever Won? sections in the Draw Results website.

Results from more than one year ago do not include details of prize structures. You may obtain the detailed prize structure for such results from the following places:

La Bibliothèque Nationale du Québec

La Collection Nationale Section (includes results for all lotteries)
475 De Maisonneuve Blvd East
Montréal, Québec
H2L 5C4
514 873-1100

www.banq.qc.ca

Opening Hours
Monday: closed
Tuesday to Friday: 10 a.m. to 10 p.m.
Saturday and Sunday: 10 a.m. to 5 p.m.

Bibliothèque Gabrielle-Roy

350 St-Joseph Street East
Québec, Québec
G1K 3B2
418 641-6789

Opening Hours
Monday to Friday: 10:30 a.m. to 9 p.m.
Saturday and Sunday: 10 a.m. to 5 p.m.

Confirming Prizes

A winning ticket must be confirmed by means of its verification number, failing which no prize will be payable. Therefore, in order to claim a prize, you must always present your ticket.

A ticket that is illegible, mutilated, changed, altered, improperly cut, not clearly printed, incomplete, or which is erroneously printed or otherwise defective, will be deemed invalid unless Loto-Québec ascertains, by means of the verification number, that the ticket does in fact entitle its bearer to the prize being claimed.

Where and How to Claim a Prize

Loto-Québec places the utmost importance on the integrity of its operations and on public trust and confidence. As such, the Corporation has reinforced its control processes to better protect you.

By mail

Loto-Québec
C.P. 7777, Succ. Centre-ville
Montréal (Québec)
H3C 4L4

Many winners claim their prizes by mail, with no problems, by following these directions:

1. Ensure that you have filled in the back of your ticket by printing the following information:

• • First and last name 
  • Address (civic number, road or street name)  
  • City, Province  
  • Postal Code  
  • Phone number (home, work, mobile)

Please do not make any erasures or superfluous marks on your ticket as these may lead to additional verification and lengthen the prize claim process.

2. Keep a photocopy of the front and back of your winning ticket.

3. Fill in the Prize claim form [PDF Format PDF, 80 K - Help] available from retailer establishments*.

4. For a prize or a prize share worth more than $600, you will need to enclose a photocopy of a valid piece of ID (we accept Medicare cards, driver’s licences and passports – please ensure that the expiry date of your ID is visible) and answer all questions that appear on the Claim Form.

5. Send, preferably by registered mail, to the address below.

* If the ticket belongs to a group, each group member must complete the claim form, provide a valid piece of identification, and when applicable (for a prize or prize share worth more than $600), fill out the questionnaire.

In person

• Retailer
  You can claim at a Loto-Québec retailer prizes of $600 or less for all lottery games.
  
  It is important to verify whether the retailer has the necessary amount to pay out your winnings before having your ticket validated. Once a ticket is validated, you can ONLY claim your prize AT THIS RETAILER or at one of Loto-Québec’s offices. Please ensure that the retailer has returned both your ticket and corresponding the validation coupon to you.

  
  

• Loto-Québec (No appointment necessary)
  Are you claiming a prize for yourself?
  At the Prize Payment counter located at Loto-Québec's Montréal and Québec City offices, all individuals claiming a prize or prize share worth more than $600 will be required to confirm their identity by presenting one of the following valid pieces of identification (expiration date must be visible):
  • Medicare card
  • Driver's permit
  • Passport
  Claimants will also be required to answer and sign a short questionnaire. This questionnaire may be found on the claim form that is available from all Loto-Québec retailers.

  
  Are you claiming a prize on behalf of another person or a group?
  If you are claiming a prize on behalf of another person or a group, you will need to have the following documents in your possession:

  • The original duly endorsed ticket including the information required on the ticket back; Any erasures or extra markings may result in additional verification and lengthen the claim process. Please keep a photocopy of your ticket.
  • A photocopy of one of the three acceptable valid pieces of identification (Medicare card, passport, driver’s permit) of the endorser or, as applicable, of each group member.
  When the claimed prize or prize share is worth more than $600, the endorser or, as the case may be, each member of the group is required to complete the Claim Form questionnaire that is available from all Loto-Québec retailers. For a group claim the Group Agreement form must accompany the other documents.
  
  Please note that cheques are made out in the name or names of the legitimate ticket holder(s) and sent by mail.

  Montréal	Prize Claim Office	Customer Services
  Loto-Québec (head office) 500, Sherbrooke Street West Suite 2000 Montréal (Québec) H3A 3G6	Monday to Friday 8:00 a.m. to 4:30 p.m. (except holidays)	Monday to Friday 8:00 a.m. to 4:30 p.m. (except holidays) Telephone: 1 866 611-LOTO (toll-free) or 1 866 611-5686
  Québec	Prize Claim Office	Customer Services
  955, Grande-Allée West Québec (Québec) G1S 4Y2	Monday to Friday 8:30 a.m. to 4:30 p.m. (except holidays)	Monday to Friday 8:30 a.m. to 4:30 p.m. (except holidays) Telephone: 1 866 611-LOTO (toll-free) or 1 866 611-5686

Cadeau-surprise

"Gift"^† winners can claim their prize at one of Loto-Québec’s Prize Claims Counters.

Loto-Québec Prize Claims Counters

1. In Loto-Québec’s head office (Montréal), located at 500, Sherbrooke Street West, C2 level (Comptoir des cadeaux de Loto-Québec), from 8:00 a.m. to 4:30 p.m., Monday to Friday (except for holidays).
2. In the Québec City office, located at 955, Grande-Allée West, Québec, from 8:30 a.m. to 4:30 p.m., Monday to Friday (except for holidays).
3. At a participating Dumoulin / Loto-Québec counter, until February 7, 2010*.

   ABITIBI (Val d'Or)	1817, 3e avenue, Val d'Or, J9P 7A9	819 824‑3994
   BROSSARD	5705, boul. Taschereau, Brossard, J4Z 1A4	514 288‑5224
   CHICOUTIMI	1840, boul. Talbot, Chicoutimi, G7H 7Y2	418 698-6938
   DRUMMONDVILLE	740, boul. St-Joseph, Drummondville, J2C 2C3	819 474-2727
   GATINEAU	195, rue Bellehumeur, Gatineau, J8T 8H3	819 246‑2533
   LAVAL	1062, autoroute 13, Laval, H7X 4C9	514 288‑5224
   RIMOUSKI	150, rue Belzile, Rimouski, G5L 3E4	418 723‑2039
   SHERBROOKE	525, Northrop-Frye, Sherbrooke, J1L 2Y3	819 566‑0261
   TROIS-RIVIERES	2255, boul. des Récollets, Trois-Rivières, G8Z 3X6	819 693‑4755

4. All mail will be forwarded to the head office; in which case please allow 1 to 2 weeks for delivery.

† Note that the following prizes must be claimed by mail using the prize claim form:
The " 32 in LCD Television", " Portable Computer Kit" and "All 12 gifts".

* Please call the Dumoulin store nearest to you to know the opening hours.

For more information on claiming a prize from a "Cadeau" type of lottery, please call 1 866 611-LOTO (5686).