Support for Compulsive Gamblers and their Families

Every compulsive gambler can hope to beat an addiction, but to succeed, he or she must first acknowledge the problem and want to overcome it. Discussing this problem behaviour is the first step towards healing and many community resources for compulsive gamblers offer free services throughout Québec.

For family members, living with a compulsive gambler is a trying experience. They want to help, but at the same time they feel helpless and frustrated. A number of resources are available and should be consulted for guidance and support.

Overcoming the Isolation

If you feel you need help with your gambling behaviour, call 1 866 SOS-JEUX (1 866 767-5389).This bilingual service is strictly confidential, free and anonymous, and is available 24/7.

The help line's goal is to lend a caring ear and provide useful information to help break the cycle of dependence on games of chance and gambling. This service is provided by the Information and Referral Centre of Greater Montréal, which will direct you to the appropriate agency nearest you for help, anywhere in Québec.

Self-help Manual

Created by Mise sur toi, a self-help manual entitled Gambling Should Remain a Game along with a section for spouses or family members are available to guide you through this process.

Self-exclusion Program

The self-exclusion program: Players can request, on a voluntary and confidential basis, to be denied access to Québec's casinos and gaming halls for a predetermined period ranging from 3 months to 5 years.

Other Ressources

You can consult the Find a Help Centre section on Mise sur toi's Web site to find the centre nearest you.

Association des joueurs anonymes (in French only)
(Mailing address only)
996, Avenue Louis-Fréchette
Québec, Québec G1S 3N6
Telephone: 418 871-0131
Email: info@ja-quebec.com

Gamblers Anonymous
Consult the telephone and meeting directory of your region.

What You Can Do to Help

Helping a loved one with a gambling problem is not an easy process, so it’s perfectly normal to be apprehensive. Here are a few tips to guide you in making that first contact with the person who has an addiction in order to talk about his or her problem.

• Raise the issue when you have time to listen and choose a place where you know you won’t be disturbed.
• Tell the person that you are taking this step because he or she is important to you and because you’re concerned.
• Be clear about the fact that you are not there to judge. Do not lecture.
• State your expectations clearly, e.g. "I would like you to consult...".
• Take the time to listen and allow the person to react to what you are saying,
  even if your statements provoke anger.
• Do not expect too much from yourself and do not hesitate to seek help for
  yourself if need be.
• Contact health professionals, such as your family doctor or the staff at your CLSC. You can also call the 1 866 SOS-JEUX (1 866 767 5389) Help Line.

Last update: February 17, 2011