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Loto-Québec > About Loto-Québec > Contact
DID YOU KNOW...
A question for Loto-Québec and its subsidiaries?
Do you need information about Loto-Québec or one of its subsidiaries? Would you like to share your comments about ticket purchasing, prize claim procedures, or about a Loto-Québec retailer?
Contact Loto-Québec Customer Service at customer_service@loto-quebec.com or by phone.
We will be pleased to reply!
Montréal
Monday to Friday, 8:00 a.m. to 4:30 p.m. (except for holidays)
Telephone: 1 866 611-LOTO (toll-free) or 1 866 611-5686
Québec City
Monday to Friday, 8:30 a.m. to 4:30 p.m. (except for holidays)
Telephone: 1 866 611-LOTO (toll-free) or 1 866 611-5686
Need Help?
If gambling is affecting parts of your life, or a loved one is struggling with a gambling addiction, call this toll-free number:
The helpline is bilingual, confidential, free and available 24 hours a day, 7 days a week.
Loto-Québec
Head Office
500 Sherbrooke Street West
Montréal, Québec H3A 3G6
Telephone: 514 282-8000
Fax: 514 873-8999
Web site: lotoquebec.com
Business hours at administrative offices
Monday to Friday, 8:30 a.m. to 4:30 p.m. (except for holidays)
Customer Service and Consumer Information Centre
- Montréal
Monday to Friday, 8:00 a.m. to 4:30 p.m. (except for holidays)
Telephone: 1 866 611-LOTO (toll-free) or 1 866 611-5686
- Québec
Monday to Friday, 8:30 a.m. to 4:30 p.m. (except for holidays)
Telephone: 1 866 611-LOTO (toll-free) or 1 866 611-5686
Claiming a Prize
In Person
- Montréal
Payment to Winners Department
Monday to Friday, 8:00 a.m. to 4:30 p.m. (except for holidays)
Loto-Québec head office
500 Sherbrooke Street West
Montréal, Québec H3A 3G6
McGill Metro - Québec City
Payment to Winners Department
Monday to Friday, 8:30 a.m. to 4:30 p.m. (except for holidays)
955 Grande-Allée West
Québec, Québec G1S 4Y2
By Mail
- Loto-Québec
P.O. Box 7777
Station Centre-ville
Montréal, Québec H3C 4L4
Effective April 1, 2008
National Bank of Canada branches no longer pay out prizes to
Loto-Québec winners.
Whatever the amount won, there's a certain procedure to be followed in claiming your prize.
Go to the Claiming a prize section.
Lotomatique, Customer Service
Loto-Québec
P.O. Box 63649, Station Centre-Ville
Montréal, Québec H3C 3P3
Telephone: 514 873-7198 or 1 800 361-8095 (toll-free)
Fax: 514 873-5985
E-mail: lotomatique@loto-quebec.com
Loto-Québec - Corporate Headquarters
Human Resources Consulting Services
Procurement Department
500 Sherbrooke Street West, 18th Floor
Montréal, Québec H3A 3G6
Telephone: 514 282-8000, ext. 2404 or 2410
Fax: 514 873-9934
Corporate Sponsorships Department
500 Sherbrooke Street West
Suite 2100
Montréal, Québec H3A 3G6
Telephone: 514 282-8000, ext. 4036, or 1 866 277-6660 (toll-free)
Fax: 514 873-8999
La Collection Loto-Québec
500 Sherbrooke Street West
Montréal, Québec H3A 3G6
Documentation Centre
Telephone: 514 499-5188
E-mail: centred@loto-quebec.com
Fondation Mise sur toi
500 Sherbrooke Street West, 4nd floor
Montréal, Québec H3A 3G6
E-mail : info@misesurtoi.com
Telephone: 514 982-5524
Fax: 514 499-5145
Media Relations
500 Sherbrooke Street West, 14th floor
Montréal, Québec H3A 3G6
E-mail : Relationsdepresse@loto-quebec.com
Telephone: 514 499-5151
Fax: 514 873-3721
Loto-Québec’s Regional Centres
Office Hours
Monday to Friday, 8:30 a.m. to 4:30 p.m. (except for holidays)
- Montréal and Northwestern Québec
1945 Maurice-Gauvin Street
Laval, Québec H7S 2M5
Telephone: 450 682-2525 or 1 800 361-9026 (toll-free)
Fax: 450 687-4818 - Montréal and Southeastern Québec
325 Bridge Street
Montréal, Québec H3K 2C7
Telephone: 514 409-3190 or 1 800 361-1244 (toll-free)
Fax: 514 931-0655 - Québec City and Eastern Québec
955 Grande-Allée West
Québec, Québec G1S 4Y2
Telephone: 418 686-7575 or 1 800 463-4560 (toll-free)
Fax: 418 643-2690
Loto-Québec - Subsidiaries
Société des casinos du Québec inc.
500 Sherbrooke Street West, 15th Floor
Montréal, Québec H3A 3G6
Telephone: 514 282-8080 or 1 800 730-5686 (toll-free)
Fax: 514 864-1886
Web site: www.casinosduquebec.com/en/home
Group Services
Information and reservations
Telephone: 514 499-5180 or 1 800 665-2274 (toll-free)
- Casino de Montréal
1 Avenue du Casino
Montréal, Québec H3C 4W7
Telephone: 514 392-2746 or 1 800 665-2274 (toll-free)
Fax: 514 864-4950
Web site: www.casinosduquebec.com/montreal/en/home - Casino du Lac-Leamy
1 Boulevard du Casino
Gatineau, Québec J8Y 6W3
Telephone: 819 772-2100 or 1 800 665-2274 (toll-free)
Web site: www.casinosduquebec.com/lacleamy/en/home - Casino de Charlevoix
183 Richelieu Street
La Malbaie, Québec G5A 1X8
Telephone: 418 665-5300 or 1 800 665-2274 (toll-free)
Fax: 418 665-5322
Web site: www.casinosduquebec.com/charlevoix/en/home
Société des loteries vidéo du Québec inc.
500 Sherbrooke Street West, 16th Floor
Montréal, Québec H3A 3G6
Telephone: 514 282-8090 or 1 800 454-8090 (toll-free)
Fax: 514 864-3283
Web site: www.slvq.com
- Ludoplex Trois-Rivières
1 900, rue de l’Hippodrome
Trois-Rivières (Québec) G8Z 0A3
Telephone: 1 877 700 LUDO (5836) - Ludoplex Québec
250G, Boulevard Wilfrid-Hamel
Québec (Québec) G1L 5A7
Telephone: 1 877 700 LUDO (5836)
Société des bingos du Québec inc.
500 Sherbrooke Street West, 6th Floor
Montréal, Québec H3A 3G6
Telephone: 514 282-7777
Fax: 514 864-7332
Web site: www.bingo-quebec.com
Ingenio, filiale de Loto-Québec inc.
500 Sherbrooke Street West, 20th Floor
Montréal, Québec H3A 3G6
Telephone: 514 282-0210
Fax: 514 282-2028
Web site: www.ingenio-quebec.com
Last update: April 1, 2008
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